SHIPPING POLICY

Last updated: October 23, 2026

Thank you for shopping with ELYSÈRE.

At ELYSÈRE, we believe that a beautiful shopping experience should extend beyond selecting your jewelry. From the moment you place your order to the moment it arrives, we aim to make your experience as smooth, transparent, and enjoyable as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. ORDER PROCESSING

All orders are subject to payment verification and product availability.

Orders are typically prepared for shipment within [INSERT VERIFIED PROCESSING TIME] business days, excluding weekends and public holidays.

Processing time refers to the time required to prepare, package, and dispatch your order. It does not include transportation time.

During promotional periods, holidays, or periods of high demand, processing may take longer.

If a significant delay affects your order, we will contact you using the email address provided at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email, including tracking information where available.

2. SHIPPING DESTINATIONS

ELYSÈRE aims to make its jewelry collections available to customers internationally.

We may offer shipping to selected destinations within:

• The European Union

• The United Kingdom

• The United States

• Canada

• Australia

• Other supported international destinations

Shipping availability is determined by the destinations offered at checkout.

If your country is unavailable during checkout, we are currently unable to accept an order for delivery to that destination.

We reserve the right to restrict shipping to certain destinations due to logistical limitations, legal requirements, or carrier restrictions.

3. SHIPPING METHODS AND DELIVERY TIMES

Available shipping methods and estimated delivery times are displayed during checkout.

Delivery estimates depend on the destination, selected shipping method, product availability, and shipping carrier.

Estimated delivery times begin after the order has been dispatched unless otherwise stated.

International shipments may require additional time due to customs processing.

We make reasonable efforts to ensure orders arrive within the estimated delivery period.

However, delivery estimates are not guaranteed unless an exact delivery date has been expressly agreed.

All deliveries remain subject to applicable consumer protection laws.

4. SHIPPING COSTS

Shipping costs are calculated and displayed during checkout.

Charges may depend on:

• Delivery destination

• Package weight and dimensions

• Selected shipping method

• Applicable shipping promotions

Where available, free shipping promotions will be clearly indicated before the order is placed.

The total amount payable, including applicable shipping charges, will be presented before purchase confirmation.

5. INTERNATIONAL SHIPPING AND CUSTOMS

International orders may be subject to customs procedures, import duties, VAT, taxes, brokerage fees, or other charges.

These charges depend on the destination country, the origin and value of the shipment, and applicable customs regulations.

Where taxes and import duties are included in the checkout price, this will be clearly indicated.

Where additional import charges may be payable upon delivery, this information will be disclosed before purchase, as required by applicable law.

Unless expressly stated otherwise, customers may be responsible for import charges lawfully payable in their destination country.

European Union customers

Orders delivered within the European Union may be subject to different tax and customs arrangements depending on where the products are dispatched.

Goods dispatched from outside the European Union may require customs clearance and may be subject to import VAT or other applicable charges.

Where import taxes or duties are collected in advance, this will be indicated during checkout.

United Kingdom customers

Orders shipped to the United Kingdom may be subject to VAT, customs duties, and carrier handling charges, depending on the applicable import rules and shipment arrangements.

Any charges collected during checkout will be clearly identified.

Other international customers

Customers outside the European Union and United Kingdom should review applicable import requirements.

ELYSÈRE will provide relevant information about known shipping and import charges before purchase, as required by law.

6. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is supported, the email will include a tracking number or tracking link.

Tracking information may take some time to become available after dispatch.

If you have not received tracking information after the applicable processing period, please contact our customer support team.

Email: zangrguric@gmail.com

7. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify:

• Full name

• Street address and building number

• Apartment or unit number, where applicable

• Postal code

• City and country

• Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to correct shipping details before dispatch.

Once an order has entered the shipping network, address changes may no longer be possible.

Any additional charges resulting from incorrect customer-provided information will be handled in accordance with applicable law.

8. LOST OR MISSING PACKAGES

We understand how disappointing it can be when an anticipated delivery does not arrive.

If your package appears lost or has not arrived within the expected timeframe, please contact us.

Email: zangrguric@gmail.com

Include your order number and relevant delivery information.

We will investigate the issue with the shipping provider and work toward an appropriate resolution.

For consumer purchases, the risk of loss generally remains with the seller until the customer, or a designated third party other than the carrier, physically receives the goods, unless an applicable legal exception applies.

Customers retain their statutory rights concerning undelivered goods.

9. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as reasonably possible.

Where available, include:

• Your order number

• A description of the damage

• Photographs of the product

• Photographs of the packaging

We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

Reporting damage promptly helps us investigate the issue efficiently but does not limit your statutory rights.

10. SHIPPING DELAYS

Occasionally, deliveries may be affected by circumstances beyond our reasonable control, including:

• Customs inspections

• Carrier disruptions

• Severe weather

• Public holidays

• Transportation interruptions

• Unexpected logistical difficulties

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

Where delivery is not completed within the agreed or legally required timeframe, customers retain their statutory rights, including applicable rights to request delivery within an additional appropriate period and, where legally justified, cancel the purchase.

11. ORDER CHANGES AND CANCELLATIONS

If you need to modify or cancel your order, please contact us as soon as possible.

Email: zangrguric@gmail.com

We will attempt to accommodate changes before dispatch.

Once an order has been shipped, modifications may no longer be possible.

However, this does not affect any statutory right of withdrawal or cancellation available under applicable consumer protection laws.

For information about returns and refunds, please refer to our Return & Refund Policy.

12. MULTIPLE SHIPMENTS

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be dispatched separately.

If an order requires multiple shipments, we will provide relevant delivery information.

Customers will not be charged additional shipping fees for split shipments unless such charges were clearly disclosed and agreed upon before purchase.

13. RETURNS AND REFUNDS

If you wish to return an item, please review our Return & Refund Policy.

For eligible change-of-mind returns, customers are responsible for direct return shipping costs where permitted by law and disclosed before purchase.

Where a product is defective, incorrect, or otherwise does not conform to the contract, applicable statutory consumer rights will apply.

Return & Refund Policy:

elyserelle.com/policies/refund-policy

14. CUSTOMER SUPPORT

If you have questions about your order, shipping options, tracking information, or delivery, our customer support team is available to assist you.

ELYSÈRE Customer Support

Email: zangrguric@gmail.com

Website: elyserelle.com

Please include your order number when contacting us about an existing purchase.

We aim to respond to inquiries as quickly as reasonably possible.

ELYSÈRE — Elegance Beyond Time.